Frequently Asked Questions
| How do I book a cleaning service? | To schedule any of our services, simply complete our quote form and we’ll get back to you as soon as possible. |
| What types of cleaning services do you offer? | We offer regular house cleaning, one-off cleans, deep cleaning, end-of-lease cleaning, oven cleaning, window cleaning, commercial cleaning cleaning, NDIS cleaning, hoarder cleaning, home & business organisation and decluttering assistance. |
| Do I need to provide any cleaning equipment or supplies? | No, you don't need to worry about supplying any products or equipment. We come fully equipped with everything necessary to ensure the job is completed. |
| Are you insured? | Yes, we are covered by a Public Liability Insurance plan. |
| Are your cleaners insured and police checked? | Yes, all our cleaners are insured and police checked to ensure your safety and peace of mind. |
| What payment methods do you accept? | Payment can be made online and we'll send you an invoice for payment after your clean has been completed. We kindly ask that payment is made within 24 hours of receiving the invoice. |
| How much does your services cost? | Each job is unique and requires individual attention, which is why we provide personalised quotes upon request. Please fill out our quote form to receive a personalised quote. |
| Do you offer any additional services alongside your regular cleaning tasks? | Yes, we provide a range of extra services that you can add onto to your regular cleaning service. These can include ironing, dishwashing, changing bed linen, and more. For any extra requests, please let us know when booking with us. |
| What areas do you service? | We proudly service most Melbourne areas. Our service availability depends on the proximity of our cleaners to your location. Please don't hesitate to contact us to inquire about service availability in your area. |
| Do you work weekends or public holidays? | We typically do not operate on weekends or public holidays. However, if you require our service on these days, surcharges apply. If your regular cleaning appointment falls on a public holiday, we'll contact you in advance to discuss rescheduling options. |
| Do you offer any satisfaction guarantees? | We stand by our Crystal-Clear-Commitment to ensure 100% satisfaction with our services. If you are not completely happy with our service, please contact us within 24 hours and we will promptly return to the address and rectify any cleaning issues. |
| How far in advance do I need to book a cleaning appointment? | The availability of our cleaners can vary, typically requiring booking anywhere from 2-3 weeks in advance. To secure your preferred appointment slot, we recommend contacting us as soon as possible to avoid any potential waiting periods. |
| How long will it take to clean my home? | For our regular cleaning services, the duration typically depends on the number of rooms in your home. As a general guideline, a 3-bedroom home would require approximately 3 hours to clean, while a 4-bedroom home would take about 4 hours, and so forth. |